Refund Policy

Refund Eligibility

DigitalFyre offers a 30-Day Money-Back Guarantee for the following services when purchased on a monthly billing term:

• Shared Hosting
• WordPress Hosting
• Virtual Private Servers (VPS)
• Business Email Hosting
• Server Management Bundles
• WHMCS MarketConnect Products, including but not limited to:
  • Open-Xchange Email
  • SpamExperts Anti-Spam

Refunds apply to first-time purchases only and must be requested within 30 days of the initial payment. Refunds are issued to the original payment method unless otherwise agreed in writing.

Non-Refundable Services

The following services are non-refundable under any circumstance:

• Dedicated Servers
• Domain registrations and renewals
• Software licenses (WHMCS, cPanel, Plesk, CloudLinux, JetBackup, etc.)
• Additional IP addresses
• Overages in bandwidth, disk usage, or system resource consumption (such as CPU or memory)
• Any service billed quarterly, semi-annually, or annually
• Any one-time service, setup, or consulting fee
• Pre-paid funds added to the user account

Managed Backups & Storage

Managed backup services - including JetBackup-powered solutions and associated licensing and storage costs - are non-refundable unless DigitalFyre fails to deliver the agreed-upon service level or retention policy as stated at the time of purchase.

Custom Agreements & Exceptions

This Refund Policy does not override any refund terms or guarantees that may have been separately agreed upon between DigitalFyre and the customer via ticket correspondence. Any such agreement is treated as a separate case with its own applicable conditions.

Services offered outside of DigitalFyre's publicly listed offerings (i.e., private or custom services) are considered custom and may be subject to their own refund policies as agreed upon at the time of purchase.

Terms Violations

Any customer found to be in violation of DigitalFyre's Terms of Service or Acceptable Use Policy forfeits their eligibility for a refund.

Discretionary Refunds

DigitalFyre reserves the right to issue full or partial refunds at its sole discretion when deemed appropriate. Issuing a discretionary refund does not constitute a modification of this policy or a waiver of any future refund limitations.

DigitalFyre reserves the right to deny refund requests in cases where abuse is suspected. This includes, but is not limited to, excessive usage followed by cancellation near the end of the refund period. Refund guarantees are intended for good-faith evaluations, not extended free use of paid services.

Service Cancellation

Customers may cancel services at any time through the DigitalFyre Client Portal or by submitting a cancellation request through the Help Desk. Cancellations take effect at the end of the current billing cycle unless otherwise specified.

Outstanding Balances

Canceling a service does not release the customer from the responsibility of paying any past due invoices. DigitalFyre reserves the right to pursue collections on unpaid balances.

Refund Ineligibility

Refundable services become ineligible for a refund under the following circumstances:

• More than 50% of the allocated bandwidth has been used
• The service was received as a transfer from another customer
• The service was transferred to another customer
• The service was terminated due to reported and verified abuse
• The service has been renewed (refunds apply to new purchases only)
• The service is associated with a verified violation of our Terms of Service or Acceptable Use Policy
• The service includes custom configurations, licensed software, or non-standard provisioning
• The service was provisioned under a free trial or promotional offer
• The service required allocation of dedicated or non-reclaimable backend resources
• Substantial technical support or manual intervention has already been provided
• A chargeback, payment dispute, or payment reversal was initiated without first attempting to resolve the matter directly with DigitalFyre
• Refunds will not be issued if the service was compromised due to the customer's negligence, including but not limited to the use of outdated or vulnerable software, weak or reused passwords, failure to apply security patches, or insecure configuration practices

Please note that refund eligibility is determined at our sole discretion based on the circumstances of the request and applicable policy terms.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted to this page and, where appropriate, notified to existing clients via email or client portal notice.

Revision History

Policy Updates and Historical Versions
This policy was last updated on: January 14^th, 2026. The update does not reflect a change in service or data practices, but is intended to provide additional clarity and transparency.
All clients will be notified of relevant policy updates through the client portal. Historical versions of our policies are available to existing clients upon request.