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Your privacy is important to us - learn how we protect and manage your data.
This policy was last updated on: January 14th, 2026. Read in No Distraction Mode.
DigitalFyre Internet Solutions, LLC ("DigitalFyre", "we", "us", or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, website, or customer portal.
We may collect the following categories of information:
Access to these credentials is strictly limited to authorized DigitalFyre personnel with a valid operational need (e.g., service provisioning, troubleshooting). All access is logged and reviewed in accordance with internal access control and audit policies.
DigitalFyre does not access or view stored passwords unless expressly required for service support, and never without the client's prior consent. Users may request to update or remove stored credentials at any time through the client portal .
We use your information to:
As part of our commitment to maintaining a secure, reliable, and abuse-free hosting environment, DigitalFyre requires customers to provide accurate and verifiable information during account registration and service usage.
This information is collected to:
We do not use this information for marketing purposes, nor do we sell or share it with third parties outside of what is necessary for service delivery, legal compliance, or abuse prevention.
By verifying customer identity, we help ensure a safer and more trustworthy experience for all clients, while upholding our responsibility to the broader internet community.
DigitalFyre does not sell, rent, trade, or otherwise monetize your personal information. We do not share your data with advertisers, data brokers, or marketing networks. We also do not permit your customer data to be used for training AI models, machine learning datasets, behavioral ad targeting, or profiling unrelated to delivering and securing your services.
We only disclose or process personal information in the following limited circumstances:
Where possible, operational telemetry and security analytics rely on aggregated or de-identified data that cannot be used to identify individual customers.
If we ever need to process your personal information for a purpose not listed above, we will ask for your consent first unless another lawful basis applies.
We use cookies and similar technologies to ensure the smooth operation of our website and customer portal.
We use CookieYes to manage cookie consent in compliance with data privacy regulations. You may control cookie settings through your browser or the consent banner. Disabling cookies may affect site functionality.
To operate our services efficiently and securely, we partner with trusted third-party service providers. These partners are contractually bound to protect your data and act only under our instruction.
We may share limited personal or technical information with the following:
Stripe & PayPal – Secure payment processing
Google Analytics – Website performance and behavior analysis
MaxMind – Used exclusively for fraud detection and IP geolocation. Data is processed in accordance with MaxMind's Data Processing Addendum.
Cloudflare – Provides content delivery, traffic optimization, and analytics services. Cloudflare acts as a data processor under their Data Processing Addendum and processes certain technical data, such as IP addresses and information reported by the user's internet browser, for security, performance, and web application firewall (WAF) protection purposes.
CookieYes – Cookie consent management and compliance support
Mailgun & SendGrid – Used to deliver transactional and system-related emails, such as invoices, service alerts, and support communications. These services may track delivery status and open rates to ensure successful email delivery. For more details, refer to their privacy policies:
Mail.baby – Used to filter outbound email for spam and policy violations on Web Hosting and Managed cPanel and Plesk servers. This helps maintain sender reputation and ensures compliant email delivery. For more details, refer to their privacy policy:
Imunify360 – Used on Web Hosting and Managed VPS (cPanel and Plesk) servers for malware detection, file integrity monitoring, and web application security. Imunify360 also provides a second layer of inbound and outbound email filtering on Web Hosting platforms to help block malicious or compromised activity. For more details, refer to their privacy policy:
UptimeRobot – Used for uptime and performance monitoring for clients who request managed service monitoring. Only the server IP address or hostname is provided to UptimeRobot. No personally identifiable information is shared. For more information, refer to the UptimeRobot Privacy Policy.
cPanel & Plesk – Our hosting servers may utilize control panels such as cPanel or Plesk, which send limited, non-personally identifiable data to the respective vendors for licensing validation, update checks, and basic analytics. In rare cases, vendor support personnel may access the server temporarily to assist with technical issues. All such access is performed only with authorization and in accordance with each vendor's privacy policy:
PanelAlpha: PanelAlpha services are hosted and managed by DigitalFyre on infrastructure we operate. PanelAlpha support personnel may access the platform for technical support purposes and are bound by their privacy policy:
VirtFusion: VirtFusion services are hosted and managed by DigitalFyre on infrastructure we operate. VirtFusion support personnel may access the platform for technical support purposes and are bound by their privacy policy:
Mailcow Email: Mailcow services are hosted and managed by DigitalFyre on infrastructure we operate. The Mailcow open-source project's policies apply to the underlying software:
ClouDNS – Our AnyCAST DNS services are provided by ClouDNS, a third-party DNS hosting provider. While no personally identifiable information is shared, DNS traffic (including source IPs and domain query data) may be processed through their network for the purpose of delivering fast and redundant DNS resolution. For more details, refer to the ClouDNS Privacy Policy.
Some services offered by DigitalFyre rely on infrastructure or platforms provided by third-party providers. By using such services, you acknowledge and accept the associated data handling policies of those providers. These third-party platforms may collect or process personal data independently in accordance with their own privacy policies.
WP Cloud (wp.cloud): Customers using WordPress Hosting powered by WP Cloud acknowledge that their websites are hosted on infrastructure operated by WP Cloud and its parent company. These environments are managed externally and not under DigitalFyre's control. Please refer to the Automattic Privacy Policy and WP Cloud FAQ for details.
Open-Xchange & Rackspace Webmail: Customers using hosted email services powered by Open-Xchange or Rackspace acknowledge that these platforms are externally hosted and operated by their respective vendors. DigitalFyre does not control or manage the infrastructure behind these services. Please review their respective privacy policies:
Wasabi Object Storage: Certain storage and backup services may utilize Wasabi infrastructure. While DigitalFyre implements access controls, the object storage platform is externally operated. Customers using these services should review the Wasabi Privacy Policy.
Hyperglass (Looking Glass) Service:
DigitalFyre provides a publicly accessible Looking Glass service powered by Hyperglass v2 for network diagnostics and route visibility.
This service is available at the following URLs:
A brief Terms of Use and data collection disclosure is displayed directly on the Looking Glass page.
When you access the Looking Glass, limited technical information is collected and logged for operational and security purposes. This includes:
This information is used solely for service delivery, abuse prevention, and performance monitoring. It is not used for profiling, marketing, or shared with third parties.
Hyperglass logs are stored temporarily and rotated regularly. No personally identifiable information is collected beyond what is technically necessary to facilitate the service.
We do not sell or share your personal information for advertising or marketing purposes.
Backup data may be stored on infrastructure operated by trusted third-party providers under contractual data protection agreements. The location and provider may vary depending on the service configuration. Backup encryption is available upon request and where supported by the backup system in use. All stored data is access-controlled and subject to administrative safeguards.
Backups are stored based on the type of service and its geographical location:
Access to retained data is strictly limited to authorized personnel and protected through administrative and technical safeguards.
Customers have the right to request the immediate deletion of all backup data upon service termination. Upon receiving such a request, DigitalFyre will promptly and permanently delete the associated backup data from all relevant storage systems, including disaster recovery and snapshot repositories, without delay or objection, provided that such deletion does not conflict with legal obligations or ongoing investigations.
This ensures customers maintain full control over their data lifecycle, including the right to accelerate the removal of backups that would otherwise be held for the default retention period.
Requests for immediate deletion may be submitted through the support portal or any authorized communication channel linked to the customer's account.
When a Dedicated Server is terminated and reclaimed, all disks are wiped as part of the standard decommissioning process before the server is reallocated.
If a customer requires a secure, multi-pass disk erasure (e.g., DoD 5220.22-M or similar standards), this service is available upon request. DigitalFyre will comply and provide screenshot-based proof of completion to confirm that the requested sanitization process was successfully performed.
This option is intended to offer additional peace of mind for customers with elevated data confidentiality or compliance requirements.
We implement industry-standard technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, or misuse. These include access controls, encryption, network security tools, employee training, and routine system audits.
All client data is backed up regularly to ensure business continuity and recovery in the event of data loss or disaster.
Access to customer data is restricted to authorized personnel, which may include employees, contractors, or trusted service providers under strict confidentiality agreements and security controls.
Malware and Security Threats: DigitalFyre may automatically quarantine or isolate files suspected to be infected with malware or viruses on any web, reseller, WordPress hosting, and managed cPanel/Plesk servers. This is done to protect the integrity of the server environment and the customer's data from broader compromise.
While infected files may be scanned or moved by our security tools, DigitalFyre does not access, view, or examine the contents of a customer's files without prior consent or a legally binding obligation to do so (e.g., court order or subpoena).
For Linux-based Bare Metal servers provisioned by DigitalFyre, a temporary SSH key may be added during operating system installation. This key is used solely for provisioning or support purposes and is accessible only to authorized DigitalFyre staff.
Access to any customer server is performed strictly with the customer's explicit authorization. The presence of a support key does not grant or imply ongoing administrative access, and customers may remove the key at any time.
Customers may remove this support SSH key at any time via ssh access to their servers. If the server is reinstalled via the control panel, the support key may be re-added automatically and should be removed again by the client if desired.
These systems do not include any hidden backdoors or persistent access accounts. Access is granted solely via the provisioned SSH key, and no additional support accounts are created.
If DigitalFyre requires access to a server, we will use the provisioned SSH key if present and only with the customer's express consent. If the key has been removed, support may request that the customer create a temporary access account for authorized troubleshooting. In the event of a disaster recovery situation, the customer acknowledges that DigitalFyre may have visibility into data on the server for the purpose of restoring service.
For Windows-based servers, DigitalFyre does not provision any persistent administrative access. However, the default Administrator password is visible to authorized DigitalFyre staff at the time of provisioning. Customers are strongly advised to change this password immediately upon accessing their system.
The same applies to Linux-based systems: the initial root password may be available to authorized staff depending on deployment method and should be changed by the client upon first login.
During service migrations (e.g., between hypervisors, data centers, or server roles), files, databases, and other hosted content may be visible to the staff performing the migration. No unauthorized viewing, browsing, or access to client content will be conducted.
DigitalFyre staff will not access, inspect, or monitor the contents of your communications, files, or hosted services unless legally required (e.g., subpoena or court order) or explicitly authorized by you for support or troubleshooting purposes. Any investigation into potential misuse or unlawful activity is initiated solely in response to abuse reports, legal complaints, or valid law enforcement requests. We do not engage in unsolicited surveillance or proactive monitoring of customer data.
Depending on your location, you may have additional rights including:
To exercise your rights, please contact us by submitting a ticket. We may retain certain data when required for legal or operational reasons.
If you are a resident of California, you are granted specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:
To exercise any of these rights, please contact us by submitting a ticket. We may ask you to verify your identity before processing your request.
We do not sell personal information as defined by the CCPA/CPRA. For more information on how we handle and protect your data, please see the How We Use Your Information section.
In addition to our main website and billing system, we provide access to several service-specific platforms. Some of these platforms are operated by third-party providers and may maintain their own independent Privacy Policies.
The following platforms may be accessed through your account or via Single Sign-On (SSO):
All services provisioned through WHMCS MarketConnect are governed by WHMCS's MarketConnect Privacy Policy and the respective privacy policies of each vendor offering the service. Clients are encouraged to review those policies prior to activating third-party add-on services through the billing portal.
By using these platforms, you acknowledge that your data may be processed according to the respective provider's policies where applicable.
All supported platforms with SSO integration are designed to improve security and simplify access while reducing redundant data handling.
We may disclose account or personal information when required to do so by law or in response to valid legal requests by public authorities (e.g., subpoenas, court orders, or law enforcement investigations). Such disclosures may occur if irregular activity, abuse, or criminal behavior is linked to a client's account or service.
DigitalFyre utilizes control panel software such as cPanel and Plesk to provide hosting services. These platforms may collect telemetry data directly on behalf of their respective vendors to improve software functionality and performance.
cPanel collects two types of analytics:
According to cPanel, no account content is tracked or transmitted, and query strings from URLs are stripped before transmission. More details can be found in the cPanel Analytics Documentation.
Plesk collects anonymized usage statistics and system data to monitor product health and service performance. Plesk Obsidian anonymizes IP addresses in logs every 24 hours, and this data is not transmitted to external services unless explicitly configured.
For additional details, see the Plesk GDPR and Privacy Information and Plesk Privacy Policy.
DigitalFyre does not access, store, or utilize telemetry data collected by cPanel or Plesk. When technically possible, DigitalFyre disables telemetry reporting to these third-party vendors in accordance with our privacy-first approach.
Customers who choose to install and license their own third-party control panels (not provisioned or licensed by or through DigitalFyre) do so at their own risk. DigitalFyre is not responsible for how these platforms collect, process, or transmit data, and users are solely accountable for the privacy and security implications of their use.
For full details on how cPanel and Plesk handle user data, please refer to their official privacy policies:
DigitalFyre collects and showcases customer reviews via Trustpilot. If you choose to leave a review, you may do so voluntarily through Trustpilot's platform.
Please note:
We encourage you to review Trustpilot's policies if you choose to submit feedback via their platform.
When you register a domain name through DigitalFyre, your personal information (such as name, address, email, and phone number) may be shared with our registrar partners, including Enom, Hexonet, Moniker, and CentralNic, in order to fulfill registration requirements and comply with ICANN regulations.
This information may be publicly accessible via WHOIS records unless WHOIS Privacy (also known as Domain Privacy Protection) is enabled. DigitalFyre offers free WHOIS Privacy for all supported TLDs, which can be activated during or after the domain purchase process through the client portal.
Please note: WHOIS Privacy must be temporarily disabled to facilitate domain transfers to other registrars, as per ICANN policy. It is the client's responsibility to ensure their contact information remains accurate and up-to-date within their account.
DigitalFyre's services, websites, and products are intended for use by individuals who are at least 18 years of age. We do not knowingly collect, solicit, or maintain personal information from anyone under the age of 13. If we become aware that we have collected personal data from a child under 13 without verified parental consent, we will take steps to delete that information promptly.
Our websites and services are not designed to attract, target, or be used by children under the age of 13. If you believe that we might have any information from or about a child under 13, please contact us immediately at [email protected].
We may update this Privacy Policy from time to time. Any changes will be posted to this page and, where appropriate, notified to existing clients via email or client portal notice.
Policy Updates and Historical VersionsThis policy was last updated on: January 14th, 2026. The update does not reflect a change in service or data practices, but is intended to provide additional clarity and transparency.All clients will be notified of relevant policy updates through the client portal. Historical versions of our policies are available to existing clients upon request.
