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Guidelines for safe, responsible, and fair use of DigitalFyre's services.
This policy was last updated on: September 28th, 2026. Read in No Distraction Mode.
This Acceptable Use Policy ("AUP") is a core part of your agreement with DigitalFyre Internet Solutions, LLC., a Massachusetts Limited Liability Company ("DigitalFyre"). It outlines acceptable and prohibited activities related to the use of our services.
This Policy is designed to help protect DigitalFyre’s customers from irresponsible and/or illegal activities. The Policy is a non-exclusive list of the actions prohibited by DigitalFyre, and DigitalFyre reserves the right to modify the Policy at any time, effective upon notice to you. DigitalFyre reserves the sole and absolute right to interpret, apply, define and implement this Policy.
By using our services, you agree to follow this policy. Failure to comply may result in service suspension or termination. In cases of serious or unlawful violations, we may report the matter to appropriate law enforcement agencies and provide any legally permissible evidence upon request.
You may not use DigitalFyre services for any activity that is illegal under applicable law or violates our platform’s policies. This includes, but is not limited to, the following:
Illegal Acts:
Cybercrime and System Abuse:
Prohibited Content:
DigitalFyre will cooperate with law enforcement and regulatory bodies investigating such violations and may preserve and share evidence as legally permitted.
Web, Reseller, and other hosting accounts are subject to reasonable usage limits to ensure a stable hosting environment. Excessive CPU, memory, I/O, or concurrent processes may impact server performance.
Accounts found to be over-utilizing shared resources may be temporarily limited, suspended, or required to upgrade to a more suitable plan. Resource limitation policies are outlined on the respective product pages on our website.
Our Web Hosting plans may include unmetered or unlimited bandwidth. However, "unmetered" does not mean "unrestricted" or "infinite."
These plans operate under a fair-share usage model. This means that while we do not enforce hard limits on bandwidth usage, all customers are expected to use resources in a manner consistent with normal website operation.
Excessive consumption that significantly impacts server or network performance, or that deviates from typical usage patterns (e.g., sustained multi-terabyte transfers, continuous high-throughput activity, or bandwidth usage measured in petabytes), may be subject to intervention.
DigitalFyre reserves the right to monitor bandwidth consumption and, where necessary, throttle bandwidth or take corrective action to maintain service stability and protect the experience of other users in the web hosting environment.
You may not:
All VPS instances are monitored for abusive resource patterns and may be rate-limited, suspended, or re-evaluated if found in violation.
Dedicated servers must not be used for network abuse, including:
While you have full control over your server, DigitalFyre monitors for activity that harms network health or reputation. We may apply filters, null routes, or require mitigation for repeat incidents.
Customers are strictly prohibited from engaging in any activity that results in the blacklisting of IP addresses assigned by DigitalFyre or advertised under DigitalFyre's ASN, including customer-owned IP space. This includes, but is not limited to, sending unsolicited bulk email, operating insecure or compromised services, or participating in abusive network behavior. If any such IP address becomes blacklisted due to a customer's actions or negligence, it will not be replaced. Repeated or severe blacklisting incidents may lead to immediate suspension or termination of service without prior notice. Maintaining the reputation and integrity of our IP space and ASN is central to our network policy and a condition of service.
You may not use our services in or for the benefit of any individual, entity, or country prohibited under U.S. export control laws. This includes individuals listed on OFAC’s SDN list and countries subject to U.S. embargoes.
Resellers are required to enforce these restrictions with their clients.
Resellers are responsible for their customers' behavior and must ensure compliance with this AUP, our Terms of Service, and Privacy Policy. You may not resell services to individuals in sanctioned regions or knowingly enable policy violations.
Unauthorized security testing (e.g., vulnerability scanning, port scanning, exploit testing) is not permitted.
If you are a verified security researcher, please contact us in advance to request written approval.
You may not host or link to services that:
All email activity must comply with the CAN-SPAM Act or other local email regulations.
Only IPs assigned by DigitalFyre may be used with our services. You may not:
Abuse may lead to reassignment, suspension, or filtering.
We may audit and quarantine services found to be infected or corrupted.
DigitalFyre does not maintain any hidden or unauthorized access to customer systems. We do not deploy backdoor accounts, snooping tools, or persistent administrative access of any kind.
In certain cases — such as initial provisioning, customer-requested support, or approved monitoring — limited and clearly defined access may be temporarily established. Any such access is scoped to the specific task, removed afterward, and only used by authorized personnel.
DigitalFyre supports ethical security research when conducted responsibly, legally, and with proper authorization. The following requirements apply:
Penetration testing, vulnerability scanning, and Red, Blue, or Purple Team operations are strictly prohibited unless formally approved in writing by DigitalFyre.
Verified information security professionals representing established cybersecurity firms may request permission to conduct such activities by contacting our Support Department to discuss scope, requirements, and obtain written authorization.
The target organization of the security operation (i.e., the InfoSec firm's customer) must:
Approved activities must:
Unauthorized or improperly scoped testing may result in immediate service suspension, termination, and legal action.
DigitalFyre is committed to maintaining the security and integrity of our infrastructure, services, and customer data. We value the work of independent security researchers and encourage the responsible disclosure of any discovered vulnerabilities.
If you discover a security issue that affects DigitalFyre’s systems, infrastructure, websites, or services, please report it promptly by contacting our Support Department.
To help us respond quickly and effectively, please include:
Please do not include sensitive data (e.g., customer information or credentials) in your report.
We ask that researchers:
If your activity follows these guidelines, we will not pursue legal action and will treat your report with professionalism and confidentiality.
We do not consider the following in-scope for responsible disclosure:
We will:
We appreciate your help in making our services more secure.
Please note: This policy does not grant permission to conduct security testing or research on DigitalFyre systems. All testing must be pre-approved in writing. Unauthorized activity may be investigated and treated as a violation of our Acceptable Use Policy.
DigitalFyre maintains a zero-tolerance policy for the hosting, storage, transmission, or distribution of Child Sexual Abuse Material (CSAM), including AI-generated, simulated, or fictional depictions that sexually exploit or endanger minors.
Any user found to be hosting, storing, or distributing CSAM will be reported to their local or national authorities-U.S. or otherwise-without warning and will have their services terminated immediately.
DigitalFyre may preserve and disclose evidence of such material to law enforcement, where legally permissible, in accordance with 18 U.S.C. § 2258A and other relevant laws.
This policy also applies to any other content or activity deemed illegal under U.S. law, and DigitalFyre reserves the right to collect and preserve evidence for law enforcement as permitted.
To report violations of this AUP, visit our Abuse Reporting Information Page. Please include relevant logs, timestamps, and a clear description of the violation.
DigitalFyre does not proactively monitor or inspect customer content. When we receive a verified report of CSAM or other criminal activity, or otherwise obtain actual knowledge of it, we will escalate it to the appropriate authorities and will preserve and disclose evidence (logs, metadata, or hosted content) only as required by law or valid legal process.
DigitalFyre may take any of the following actions, at its sole discretion:
We do not actively monitor customer activity or data. Investigations into violations of this policy are conducted based on credible reports, legal notices, or third-party complaints. If we have reason to believe illegal content or activities are present, we may cooperate with law enforcement in accordance with applicable laws - but we do not engage in unauthorized surveillance or data snooping.
DigitalFyre is not responsible for user content hosted on its infrastructure. You agree to indemnify and hold DigitalFyre harmless for any claims, damages, or investigations arising from your use of our services.
DigitalFyre reserves the right to modify this AUP at any time. Continued use of our services signifies your agreement to the current version posted on our website.
We may update this Privacy Policy from time to time. Any changes will be posted to this page and, where appropriate, notified to existing clients via email or client portal notice.
Policy Updates and Historical VersionsThis policy was last updated on: September 28th, 2026. The update does not reflect a change in service or data practices, but is intended to provide additional clarity and transparency.All clients will be notified of relevant policy updates through the client portal. Historical versions of our policies are available to existing clients upon request.
