Subpoena and Law Enforcement Policy

1. Legal Process & Jurisdiction

DigitalFyre does not release customer data, account records, or personal information without customer consent, unless:

• Required to do so by law
• Presented with a valid subpoena or court order
• Compelled through a legally binding government or law enforcement request

Requests must be issued by a court or agency with proper jurisdiction over DigitalFyre or its entities.

2. Submission of Legal Requests

Subpoenas or legal correspondence must be submitted via:

Mail:
Legal Department
DigitalFyre Internet Solutions, LLC
265 Franklin Street, Suite 1702
Boston, MA 02110
United States

Email (PDF attachments only): [email protected]

We do not accept legal service via phone, live chat, support tickets, or informal contact forms.

3. Email Content & Metadata (ECPA Compliance)

DigitalFyre complies with the Electronic Communications Privacy Act (ECPA), which prohibits the disclosure of email content without a valid criminal warrant or comparable legal authority.

• DigitalFyre will not produce the contents of email accounts under a civil subpoena.
• Deleted or sent email content is not typically retained on our servers. In some cases, backups may exist depending on service configuration.
• If such data is available, it will only be disclosed in compliance with applicable law.

For hosted email platforms including, but not limited to, Open-Xchange and Rackspace, certain metadata may be available. However, content access remains restricted by law. These services also follow the Terms of Service and Acceptable Use Policies of their respective vendors.

4. Customer Notification Policy

Unless prohibited by law or court order, DigitalFyre will:

• Notify affected customers of any civil subpoena received
• Allow a minimum of five (5) business days to contest the subpoena or seek protective relief

We may delay compliance if notification could compromise an investigation, violate a gag order, or pose a security risk.

5. Subpoena Processing & Compliance Fees

DigitalFyre charges the following rates for subpoena processing:

• Research and administrative time: $75.00/hour
• Document reproduction: $0.25 per page
• Delivery fees (e.g., courier, FedEx): At cost

Payment must be received before DigitalFyre releases any responsive information. Make checks payable to:

DigitalFyre Internet Solutions, LLC

6. Treatment of Confidential Information

Any data, logs, or documents provided by DigitalFyre in response to a subpoena may contain sensitive or proprietary information. Recipients must:

• Treat all materials as confidential
• Not disclose contents beyond the legal purpose
• Comply with markings such as “CONFIDENTIAL” or “PRIVILEGED”

7. Domain Name & Trademark Disputes

DigitalFyre adheres to ICANN’s Uniform Domain-Name Dispute-Resolution Policy (UDRP) for resolving domain name conflicts.

We do not mediate ownership disputes between private parties. All such matters must be resolved through UDRP or the appropriate legal channels.

8. WHOIS Privacy & Proxy Registrations

For domains using WHOIS protection services (e.g., Domains By Proxy, Identity Protect):

• DigitalFyre does not control registrant disclosure for these services
• Legal requests must be directed to the proxy provider

For domains registered directly through DigitalFyre, we reserve the right to disable WHOIS privacy if legally compelled to do so by valid court order or subpoena.

9. Services Hosted by Third Parties

Some DigitalFyre services (e.g., WP Cloud, Rackspace Email, Open-Xchange Email, SpamExperts Anti-Spam Platforms) are hosted and maintained by third-party providers. Legal requests for such services:

• Must be submitted directly to the respective provider
• Are subject to that provider’s terms and legal compliance policies
• May involve limited access or metadata availability from DigitalFyre

10. Rejection of Invalid Requests

DigitalFyre reserves the right to reject any request that:

• Is not properly served
• Lacks jurisdictional authority
• Is vague, overly broad, or missing required legal documentation

We may consult legal counsel before responding to any such request.

11. Legal Contact Information

Legal Department
DigitalFyre Internet Solutions, LLC
265 Franklin Street, Suite 1702
Boston, MA 02110
United States
Email: [email protected]

12. Disclaimer

This policy is provided for informational purposes only and does not constitute legal advice. DigitalFyre reserves the right to modify this policy at any time without notice.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted to this page and, where appropriate, notified to existing clients via email or client portal notice.

Revision History

Policy Updates and Historical Versions
This policy was last updated on: September 20^th, 2025. The update does not reflect a change in service or data practices, but is intended to provide additional clarity and transparency.
All clients will be notified of relevant policy updates through the client portal. Historical versions of our policies are available to existing clients upon request.